Booking Terms & Conditions

(Updated – 21 October 2024 )

Non-Refundable Rates

Non-refundable rates typically offer significant savings compared to flexible rates, providing excellent value for guests who have firm travel plans. Guests booking non-refundable rates often receive priority consideration for room assignments and special requests, subject to availability. Non-refundable rates require full prepayment at the time of booking. The payment will be charged to the guest’s credit card immediately upon confirmation of the reservation. Once a booking is made at a non-refundable rate, no refunds will be issued in the event of cancellation or no-show. When booking a non-refundable rate we recommended to secure appropriate travel insurance which may provide compensate in the event of cancellation due to unforeseen circumstances. Non-refundable rates are ideal for guests who are certain of their travel plans and wish to take advantage of lower prices. By choosing a non-refundable rate cancellations are not allowed, and no refunds will be provided. Guests will receive an immediate confirmation of their booking upon successful payment.

Guests are encouraged to consider purchasing travel insurance that covers cancellations for unforeseen circumstances. This can provide additional protection beyond the hotel’s non-refundable rate policy.

Flexible Rates

Flexible rates offer guests the convenience of modifying or canceling reservations without penalty, providing peace of mind and adaptability to changing travel plans. Flexible rates require a valid credit card to secure the reservation but will not be charged. The balance of payment will be charged to the guest’s credit card at the specified time as detailed in the rate upon booking.

Eligibility for date change

Guests may request a date change under the following conditions:

Availability

The desired new dates must be available at the time of the request.

Cancellations or modifications

There will be no additional charge for cancellations or modifications requested outside the specified time prior to check-in. This will be detailed with your chosen rate at time of booking.

Rate adjustments

If the room rate for the new dates is higher than the original booking, the guest will be required to pay the difference. If the rate is lower, the difference will be refunded.

Last-minute cancellations or modifications

Cancellations or date change requests made less than the specified deadline prior to check-in will incur a charge. This charge will be detailed in your chosen rate at time of booking.

Reservation Process

Guests can make their reservation online, by phone, or email. Terms and conditions of the chosen rate will be clearly displayed or communicated during the booking process.

A valid credit card is required to secure the reservation. Accepted payment methods include all major credit cards and other specified payment options.

Confirmation

A confirmation email will be sent to the guest upon successful completion of the booking, including details of the reservation and relevant terms.

Group Bookings

Group bookings will have different booking terms. For further information, please email stay@treesandfishes.com.

Families and Children

Trees and Fishes Private Retreat does not accommodate children under the age of 7. Families with children aged 7 to 15 are welcome. For exclusive events or stays where the entire property is reserved for a private group, children under 7 are permitted.