Booking Terms & Conditions

(from 05 April 2024 – 05 April March 2026 )

Deposit & Balance:

To confirm a reservation, we require a deposit equivalent to 25% of the total value of your stay including accommodation and pre-booked extras. This deposit must be paid within 7 days of submitting the booking request. You can settle the deposit using either a credit card or through electronic funds transfer direct to our bank account.

Non payment of the deposit may lead to cancellation of your booking.
The balance payment of your stay including accommodation and pre-booked extras is required 60 days prior to your arrival.

Please be aware of the following cancellation charges for all bookings:

Cancellation with more than 61 days notice before the arrival date incurs no cancellation fee.
For cancellations made between 30 and 60 days (inclusive) before the arrival date, there will be a charge equivalent to 25% of the total value of your stay including accommodation and pre-booked extras.

For cancellations less than 29 days notice prior to arrival date / no shows/ or days not used due to late arrivals or premature departures there will be a charge of 100% of the total value of your stay including accommodation and pre-booked extras.
For bookings made within 60 days of the arrival date, there is a 72-hour grace period where no cancellation charges will be applied.

 

Group Bookings

Group bookings will have different booking terms. For further information, please email stay@treesandfishes.com.

 

Families and Children

Trees and Fishes Private Retreat does not accommodate children under the age of 7. Families with children aged 7 to 15 are welcome. For exclusive events or stays where the entire property is reserved for a private group, children under 7 are permitted.

 

Payment Policy

Payments can be made by credit card using Visa, Mastercard, Union Pay, American Express, JCB or through electronic funds transfer (EFT) to our bank account. Please note that credit card transactions will incur the following surcharges.

• Visa/Mastercard 2%
• Union Pay 2%
• American Express/JCB 3%

Online credit card payments

For online credit card payments, please click on the link below. When making an online credit card payment please ensure to add your invoice number as a payment reference to enable us to apply to your invoice/reservation.

https://www.treesandfishes.com/pay-for-your-stay-online

 

EFT payments via internet banking

For EFT payments via internet banking, kindly use the account details provided below. When making an EFT payment please ensure to add your invoice number as a payment reference to enable us to apply to your invoice/reservation.

 

Pay to our bank account
(DUE TO THE INCREASE IN INVOICE FRAUD, PLEASE CALL US PRIOR TO MAKING PAYMENT TO VERIFY THAT YOU ARE PAYING INTO OUR CORRECT BANK ACCOUNT).

• Account Name: On Que Pty Ltd
  Bank: Westpac Bank
  BSB: 032-182
  Account No: 114776
  International Swift Code: WPACAU2S

 

By making a payment we understand you have read and accepted our booking terms and conditions