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Guest Details

Terms of Stay

Welcome to Trees and Fishes Private Retreat. We are delighted to have you with us and wish you a pleasant and memorable stay. Please review the following terms and conditions, which are designed to ensure your comfort and safety during your visit.

Check-In and Check-Out

Check-in time is 2:00 PM. Check-out time is 11:00 AM.
Early check-in and late check-out requests are subject to availability and may incur additional charges.

Payment and Charges

Our resort operates on a cashless basis. Guests are required to provide a valid credit card for room charges and incidentals.
Daily room charges will be presented for approval and signature, after which the provided card will be charged daily.
All charges must be settled before departure.

Cancellation and No-Show Policy

Cancellations made within the specified time frame before your arrival which is outlined in your room rate or booked package may incur a cancellation fee. In the event of a no-show, a fee equivalent to 100% of your booking may be charged.

Guest Conduct

Guests are expected to conduct themselves in a respectful manner and comply with all resort policies.
Any damage to the property caused by the guest will be charged to the guest's account.

Smoking and Pets

Trees and Fishes is a non-smoking property. Smoking is permitted only in designated areas.
Pets are not allowed on the premises.

Liability

The resort is not responsible for loss or damage to personal belongings. Use of resort facilities is at the guest's own risk.

Privacy and Data Protection

Personal information collected during your stay will be used in accordance with our privacy policy.
Credit card details are stored securely and used only for authorised transactions.

Amendments

Trees and Fishes reserves the right to amend these terms and conditions at any time without prior notice.
By accepting these terms, you acknowledge that you have read, understood, and agreed to the above terms and conditions.


Card Billing Details

At Trees and Fishes, we offer a cashless experience to enhance your stay. Please provide the card details you wish to use for daily room charges. This authorisation allows us to securely store your card on file. Each day, you'll receive your daily bill for review. Once you approve and sign it, you'll authorise us to charge the provided card. This authorisation remains effective until all charges during your stay are settled.

  • A credit card is required for your room charges
  • A daily bill of charges will be sent for review
  • Once you review and sign your bill, you authorise your card to be charged
  • Purchases will be charged daily
  • Authorisation remains active until all charges during your stay are settled
Payment Reciepts will be sent to the email address entered above.

SIGNATURE OVER PRINTED NAME

Card Owner